ISO/IEC20000 certification


NRI assesses the maturity of the operation process based on the ITIL/ISO20K framework so that the direction to obtain ISO20K certification and improve planning is supported.

PMO Support

NRI promotes the construction of ITSMS and the activities toward obtaining ISO20K as PMO through the advice and recommendation for business solution, provision of document template, and training and development of personnel at site. NRI totally supports from the construction until the completion of acquisition of certification.

IT Service Management Tool

NRI provides ITIL® service desk tool “Senju Service Manager” (No.1 of domestic market share※survey by ITR).

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